Shipping Policy

Shipping Policy

Thanks for shopping with grandpatio.com. International shipping might experience delay due to covid-19. To keep track of your order, contact [email protected] so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time between the customer places the order and the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 2-3 business days of order confirmation/payment.

Shipping Cost & Transit Time

We provide free shipping to all orders by FedEX and we only deliver to contiguous United States. Orders shipped to addresses within the contiguous United States typically arrive within 4 to 7 business days of ship date.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Phone: +1-877-672-3727

Email: [email protected]

Address: 12-16 WING LOK STREET HK, 4/F WING SING COMMERCIAL CENTRE, WING LOK STREET, HONGKONG, 999077