What is Transportation Assurance Service？

Transportation Assurance Service is a customer protection service provided by the third-party service provider Seel. It is designed to help protect you from various problems that may arise during the transportation of your goods. Click to enter Seel's official website to learn more.

By providing Transportation Assurance Services, you can reduce the risk of loss, delay or damage to goods due to logistics or other reasons. When a claim needs to be made, you will be able to contact and negotiate directly with the third-party insurance company, and the insurance company will bear all liability for compensation. This approach handles your issues quickly and also ensures you receive timely compensation. The premium would be paid by you when you pay for the goods.

Transportation Assurance Service coverage & compensation details：

Package protection: Delay, loss, and damage.

1. Package Delay

For domestic transportation, if the package is not delivered within 10 calendar days after the merchant ships it.
For international transportation, if the package is not delivered within 30 calendar days after the merchant ships it, it will be considered delayed, and the insurance company will compensate the customer $5.

2. Package Loss

For domestic transportation, if the package is not delivered within 30 calendar days after the merchant ships it.

For international transportation, if the package is not delivered within 60 calendar days after the merchant ships it, it will be considered lost.

For lost packages, the insurance company will compensate the customer for the value of the goods (the specific amount is based on the customer's purchase payment amount); If the tracking shows that it has been delivered, but the customer states that it was not received, it is considered lost or porch theft, and this is also considered as a loss.

3. Package Damage

If the items received by the customer are obviously broken, cracked, bent (if not meant to bend), crushed, etc., rendering them unusable, the insurance company will compensate the customer for the value of the goods (the specific amount is based on the amount paid by the customer). This does not include items that are damaged due to manufacturing defects, incorrect packaging, or unsealed packaging.

The maximum compensation for any product is the value of the product (the specific amount is based on the customer's purchase payment amount, including accumulated discounts and exemptions from various marketing activities)

When to Submit a Claim?

1.Package Delay

For domestic shipping, claims must be submitted 10 days after the order ships.

For international shipping, claims must be submitted within 30 days after the order ships, but no later than 90 days after purchase.

2. Package Loss

Claims must be submitted no later than 90 days after purchase. For porch theft claims, submit within 7 days after tracking shows delivered.

3. Package Damage

Submit claims within 7 days after the carrier's order page shows delivered;

Where to Submit a Claim?

If you purchased Seel's Transportation Protection and experience the above issues, initiate a claim here.

Precautions:

Customers who successfully purchase insurance will receive an email from the insurance company. The email contains an entrance to the claim settlement, as well as specific insurance terms and other content.

Customers without an email on file will skip the login page and enter the claims page when clicking order details, and they will receive a text to prompt them to add an additional email address for subsequent email reminders.

Order Details Page: Please click the button shown in the picture below.

Have other questions?

Please feel free to contact us at hello@grandpatio.com and we will be happy to answer your questions.