Dear Customer.

Grand Patio Furniture undergoes rigorous testing and quality control to ensure the best products are delivered to your doorstep, and we stand behind our quality by offering a one-year warranty on all our products, as well as a free 30-day no-questions-asked return policy!

Please review our comprehensive return and refund policy below.

1. 30-day free returns for any reason:

Starting February 1, 2024, if you change your purchasing decision and wish to return an item, you can return the item for free within 30 natural days from the date of delivery.

2. return and refund conditions:

We want your outdoor living area to feel perfect. We offer a free 30-day no-questions-asked return policy, so if for any reason you are not satisfied with your grandpatio.com purchase, simply contact us within 30 natural days of delivery and we will take care of the rest! Our customer service team will be happy to help you re-select new items for your outdoor space or process a refund for your purchase.

3. Returns and refunds process (what do I do?):

3.1. We offer 30 days free no reason return policy. Please email us at hello@grandpatio.com . State the reason for your return and include the order number, a clear picture or video of the product and the shipping package in the email.

3.2. We will usually respond to your email within 24 hours of receiving it and send you a return label.

3.3. Your return will be inspected upon receipt at our warehouse, which usually takes 1-2 business days.

3.4 Refunds will be made in the same manner as the original payment.

4. Who pays for return shipping?

Return shipping costs are covered by us within 30 days for any reason. The following cases are also supported by the 30-day free return policy:

Product quality reasons

We shipped the wrong item, to the wrong address, we sent a duplicate order

The customer bought the wrong item

The customer accidentally bought too much

Customer provided the wrong shipping address

No reason/no longer want it

Buyer's remorse ("not satisfied with the performance", "the item did not fit me", "the item did not meet my expectations", etc.)

Misinterpretation of product descriptions (failure to adequately read item details/descriptions/features)

Cancellation of an order after the product has been shipped, even if you have not yet received the product

Product damage/loss caused by the customer

Note: If the above conditions are met, we will send you a return label. Please return the product using the return label provided. After the package is signed for, please contact us. We will inspect the product and refund you.

5.We don't charge any extra fee (re-stocking fee) for return refund!

6.Cancellation terms:

● If you placed a wrong order or changed your mind, please contact us as soon as possible to cancel your order for a refund - preferably within 2 hours.

● After a package has been shipped from our warehouse, an order can only be canceled after the item has been returned to the warehouse.

● Orders that need to be canceled after shipment will be processed as a return.

7.Products over 30 days will not accept return without reason. If there is any problem with the product in use please don't hesitate to contact us directly. Our email is hello@grandpatio.com and we will cooperate with you to deal with any after-sale matters.

8. How long will it take for me to receive my refund?

After we send the refund (a screenshot of the refund instructions will be included in the email),the refund will be returned via your original form of payment.

If you have not received your refund after 14 business days, please contact your credit card issuer or contact us.

9.Transportation Assurance Service (new)

Transportation Assurance Service is a customer protection service provided by the third-party service provider Seel. It is designed to help protect you from various problems that may arise during the transportation of your goods. Click to enter Seel's official website to learn more.

By providing Transportation Assurance Service, you can reduce the risk of loss, delay or damage of goods due to logistics or other reasons. When a claim needs to be made, you will be able to contact and negotiate directly with the third-party insurance company, and the insurance company will bear all liability for compensation. This approach handles your issues quickly and also ensures you receive timely compensation. The premium would be paid by you when you pay for the goods.

By purchasing, you agree to the Seel Shipping Protection Terms of Service.

If you purchase the above services and experience lost, delayed or damaged merchandise, please see: How to Apply for Your Insurance Payout.

10. Have additional questions regarding Returns and Refunds?

We're here to help! If you have questions regarding Returns and Refunds, email us via hello@grandpatio.com. Please include your order number along with your question. We will get back to you as soon as possible!