Grand Patio furniture undergoes rigorous testing and quality control to ensure the best possible product is delivered to your door and we offer a one-year warranty on all of our products to guarantee our quality!
RETURN & REFUND
RETURN & REFUND
Please review our comprehensive return and refund policy below.
1. 30-Day Return Policy：
If you change your mind about your purchase and wish to make a return, you may return eligible items within 30 natural days from the date of delivery.
2. Return and Refund Conditions：
We want your outdoor living area to feel perfect. If for any reason you're not delighted with your grandpatio.com purchase, simply contact us within 30 natural days of delivery and we'll take care of the rest! Our Customer Service Team will be happy to help you reselect a new item for your outdoor space, or process a refund your purchase.
3. Return and refund process (what do I have to do?)：
1. Please email us at firstname.lastname@example.org with the reason for your return and include the order number, a clear picture or video of the product, and the shipping package in the email.
2. It usually takes 1-3 business days after we receive the email to determine if your return request is eligible.
- Proof of purchase is required for all returns.
Items must be in original condition to qualify for a refund.
Clearance items are not eligible for return.
3. We will send you a return label or return address after review and approval. Fedex is the preferred shipper.
4. Your return will be inspected upon receiving into the warehouse, which usually takes 1-2 business days.
5. Refunds will be issued for the purchased amount in the original form of payment, less any deductions following the inspection of goods.
4.Who pays the return shipping costs?
① Return Shipping Costs are incurred by Grand Patio under the following circumstances:
- Product quality reasons：Defective or malfunctioning items during the 30-day return period (Assuming the customer assembled the item properly per the instruction manual).
- The product arrives defective, broken and cannot be repaired with replacement parts.
- We shipped the wrong item, shipped to the wrong address, we sent a duplicate order.
Note: Items must be in their original packaging in order to be eligible for a full refund;If the above conditions are met, we will send you a return label. Please send the product back using the provided return label. After the package has been signed for, please contact us. We will inspect the product and issue a refund.
② Return Shipping Costs are incurred by the Customer under the following circumstances:
- The customer bought the wrong one
- The customer accidentally bought too many
- The customer provided the wrong shipping address
- No Reason / No Longer Want
- Buyers Remorse ("Not satisfied with the performance", "Item doesn't fit me correctly", "Item doesn't meet my expectations", etc)
- Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
- Order Cancellation after the item already shipped out, even if you have not yet received the item
- Customer-induced product damage/lost
Note: There are two options for customers to return goods. The first is that we provide the warehouse address and the customer ships the item by themselves. The second is that we give a return label, and the shipping fee will be deducted from the refund when the goods are returned to the warehouse.
After the package has been signed for, please contact us. In the first case, we will issue a full refund after the package has been signed for. In the second case, we will issue a partial refund (minus the return shipping fee) after the package has been signed for.
5. We do not charge any additional fees (re-stocking fee) for a return and refund!
- If you have placed an order in error or have a change of heart, please contact us as soon as possible to cancel your order for a full refund-- ideally within 2 hours.
- Orders can't be canceled once the parcel is shipped from our warehouse.
- Orders needing to be canceled after shipment will be processed as a return.
7. How long will it take for me to receive my refund?
After we send the refund (a screenshot of the refund instructions will be included in the email),the refund will be returned via your original form of payment.
- PayPal refunds will arrive immediately or may take up to 24 hours to process and appear in your account.
- Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
If you have not received your refund after 14 business days, please contact your credit card issuer or contact us.
8.Transportation Assurance Service (new)
Transportation Assurance Service is a customer protection service provided by the third-party service provider Seel. It is designed to help protect you from various problems that may arise during the transportation of your goods. Click to enter Seel's official website to learn more.
By providing Transportation Assurance Service, you can reduce the risk of loss, delay or damage of goods due to logistics or other reasons. When a claim needs to be made, you will be able to contact and negotiate directly with the third-party insurance company, and the insurance company will bear all liability for compensation. This approach handles your issues quickly and also ensures you receive timely compensation. The premium would be paid by you when you pay for the goods.
By purchasing, you agree to the Seel Shipping Protection Terms of Service.
If you purchase the above services and experience lost, delayed or damaged merchandise, please see: How to Apply for Your Insurance Payout.
9. Have additional questions regarding Returns and Refunds?
We're here to help! If you have questions regarding Returns and Refunds, email us via email@example.com. Please include your order number along with your question. We will get back to you as soon as possible！